services : Customer Support

Check out our useful Hints & Tips, read our customers comments on their installation projects and more...

Click on the links below to take you straight there.

When a customer buys a staircase from us, whether they are  DIY, builder, architect or designer, we make sure that they have the very best support and advice available.  We put general Hints & Tips here for anybody who is considering replacing or installing a new staircase in their property.  This area is helpful to anyone who is interested in a staircase - whether householder, trade or professional.  If you have your own Hints & Tips that you think would benefit other people, please feel free to contact the webmaster at mailto:technical@stairsolutions.co.uk and we would be delighted to include your suggestions on our pages.

"Thank you for providing the ultimate staircase for a modern world.  It has certainly been the highlight and the perfect finishing touch to a 3 year house renovation project."	JMD, UK
"I'm looking forward to fitting another staircase at some time! ....the only suitable product I could find for the space available!"	RG, Somerset
"The quality of the stairs far exceeded our expectations!"	JF, Hertfordshire
"Very straightforward. Great value compared to others."	PB, Chelmsford, Essex
"We are delighted with the results - people who see the finished work are really amazed at the stairs"	MM, Pontefract
"You were a pleasure to deal with. Well done & thanks!"	NF, Glasgow
"Very helpful staff!"	ZF, Co Offlay, Ireland

Tread going		The step that you walk on
Tread rise		The vertical height between the top of one tread to the next
Pitch Line		The angle of the stair measured from the front of each tread  Shows how steep the stair is.  Particularly relevant for modular and spacesaver stairs.
Staircase going		The overall length of the staircase along the floor
Floor to floor height		The height the staircase will rise from each finished floor to the next
Floor to ceiling height		The height from the finished floor to the underside of the ceiling
Stairwell		The opening in the floor in which the staircase will be situated
Clear Tread Width		The walking width between handrail to handrail or handrail to centre column
Baluster or Spindle		The vertical post connecting the tread to the handrail
Landing Balustrade		The balustrade protecting the stairwell
Landing Tread Balustrade		The balustrade on the landing tread
Stairwell Balustrade		The balustrade protecting the stairwell
Diameter		The overall width of a spiral staircase (outer edge to edge)
Landing Tread		The top step of a spiral staircase connecting the landing to the centre column
Winder		A shaped tread which forms a turn in a straight staircase.  Usually three or four treads create a quarter or 90 degree turn.
Modular		A straight staircase which can also have one or two quarter turns inserted, supplied in component form.
Spiral Stair		A circular staircase where the treads rotate around a centre column
Helical Stair		A circular or curving staircase where the treads rotate around a central void
Dog-leg Stair		A straight staircase with one quarter turn
Riserbar		A bar or strip which is inserted between the treads of an open plan staircase.  This should ensure that the gap between the treads is less than 100mm (4") to comply with the UK Building Regulations  gap rule